White Papers

Are you up to speed with the latest industry thinking?

Siemens is committed to providing you with up-to-date information. In this section you'll find authoritative reports and educational documents to download that can help you to make informed decisions.

Yankee Group White Paper

This White Paper, by the Yankee Group, looks at the advances in mobile Unified Communications technology and how it can benefit your organization’s strategic initiatives.

Download the Yankee Group White Paper

First-Call Resolution Revisted – Why it still matters most, and how to improve it

This paper discusses the key findings of a large benchmarking study of over 300 leading North American call centers and discusses why First Call Resolution matters most for impacting a call center's and organizations performance.

Download the First Call Resolution Revisited White Paper (164 Kb)

OpenSOA: What It Is, Why It Matters.

This paper discusses the Siemens OpenSOA framework development and execution environment for all future applications and will give you an understanding how enterprise communications services can be componentized in this open and standards-based framework.

Download the OpenSOA White Paper (144 Kb)

OpenPath White Paper

This paper demonstrates how Siemens can help you make the transformation to an Open Communications and collaboration environment, at your own pace.

Download the OpenPath white paper (328 Kb)

Open Communications White Paper

This paper tells you how you can empower your business community with Open Communications.

Enterprise-Grade Voice over Wireless LAN
This paper identifies the endless capabilities that VoIP presents to organizations.

Download the VoIP white paper

Enterprise Communications 2.0

This IDC white paper examines the emergence of Enterprise 2.0. and explores how organizations are integrating VoIP, presence, IM, with existing business applications to gain competitive advantage.

Download the Enterprise Communications 2.0 white paper

Frost & Sullivan’s Public Sector Organisations – Stepping into the Open New World

This paper discusses the need for public sector organisations to step into the new open software based world with a truly unified approach to communications.

Download the "Stepping into the Open New World" white paper

Frost & Sullivan’s Financial Services – Entering the Open New World

This paper discusses the deployment of softswitches to gain an open software based architecture ensuring full flexibility now and in the future.

Download the "Entering the Open New World" white paper

Contact Us
Get in touch with one of our Open Communications specialists to discover how an Open Communications strategy can benefit your business.